Frequently asked questions

Appointments & organization

How can I book an appointment with Team Physiologic?

You can book appointments directly by phone or email with the appropriate location in Wilhelmshaven or Wiesmoor. It helps if you mention your prescription, your concern and whether you need physiotherapy, occupational therapy, podiatry, pain therapy or training.

How quickly can I get an appointment?

Availability depends on the location, the service you need and the scope of therapy. When you contact us, we will tell you the current options and do our best to consider urgent concerns.

How long does a treatment session take?

The duration depends on the type of therapy, prescription and treatment goal. Physiotherapy, occupational therapy, podiatry, equipment-based therapy and lymphatic therapy are scheduled differently. When booking, we will let you know roughly how much time to plan.

What should I do if I cannot attend an appointment?

Please call the relevant location as early as possible if you cannot attend an appointment. This allows us to reschedule together and, where possible, offer the freed time to someone else.

Prescriptions, costs & documents

Do I need a prescription and will health insurance cover the costs?

Many therapeutic services such as physiotherapy, occupational therapy, manual therapy, lymph drainage or podiatry are provided on medical prescription. Cost coverage and possible co-payments depend on the prescription, insurance and exemption status. We clarify self-pay services with you in advance.

What should I bring to my first appointment?

Please bring any prescriptions, findings, medical reports, relevant imaging or discharge documents. Comfortable clothing and information about current symptoms, medication or previous treatment are also helpful.

Will I have to make a co-payment?

For patients with statutory health insurance, a co-payment may apply depending on the prescription unless an exemption is in place. Private reimbursement and self-pay services depend on the insurance tariff or the agreed scope of service. We clarify the details before treatment begins.

Can I come to Team Physiologic without a medical prescription?

For prescribed therapeutic services, we generally need a medical prescription. Depending on your concern, self-pay services, training, prevention or the specific German framework of restricted Heilpraktik for physiotherapy may be possible. Please clarify this directly with the appropriate location in advance.

Locations & service area

Which services are available in Wilhelmshaven and Wiesmoor?

Physiotherapy and extras such as pain therapy and restricted Heilpraktik for physiotherapy are available at both locations. Occupational therapy is available in Wilhelmshaven, podiatry in Wiesmoor. The location pages show contact details, directions, opening hours and the services available there.

Which location is right for me?

That mainly depends on the service you need and your route. For physiotherapy, Wilhelmshaven and Wiesmoor may both be suitable. Occupational therapy is provided in Wilhelmshaven, podiatry in Wiesmoor. If you are unsure, contact the location that is easier for you to reach.

Which surrounding towns do patients come from?

Our locations are also convenient for patients from surrounding towns. Around Wilhelmshaven, relevant places include Sande, Schortens, Hooksiel, Roffhausen, Jever, Bockhorn, Varel and Zetel. Around Wiesmoor, the service area includes Aurich, Friedeburg, Großefehn, Uplengen, Wittmund, Bockhorn, Varel and Zetel.

Where can I find information about directions, parking and access?

Addresses, opening hours and route links are listed on the location pages for Wilhelmshaven and Wiesmoor. We are happy to clarify questions about parking, low-barrier access or special support needs by phone before your appointment.

Services & treatment

Which physiotherapy services do you offer?

Physiotherapy at Team Physiologic includes exercise therapy, manual therapy, CMD treatment, equipment-based therapy, manual lymph drainage, compression therapy, neurological physiotherapy, massage, kinesiology taping and fall prevention. The suitable treatment depends on your prescription, assessment and goal.

When is occupational therapy useful and where is it available?

Occupational therapy can help when everyday life, school, work or leisure activities are affected by motor, sensory, cognitive or psychological limitations. At Team Physiologic, occupational therapy is available at the Wilhelmshaven location.

Do you offer manual lymph drainage and lymphatic therapy?

Yes. Manual lymph drainage and outpatient lymphatic therapy are available as part of physiotherapy. Depending on the findings, compression, skin care, movement and guidance may also be important. The basis is the appropriate prescription and therapeutic assessment.

Where does Team Physiologic offer podiatry?

Podiatry is available at our Wiesmoor location. Services include professional treatment of skin and nails on the foot, complex podiatric treatment and nail correction braces. When booking, please clarify whether you have a prescription or are planning a self-pay service.

What do pain therapy and restricted Heilpraktik mean at Team Physiologic?

In pain therapy, we look at symptoms, mobility, load tolerance and possible everyday factors. Restricted Heilpraktik for physiotherapy may be relevant within a specific German legal framework. Whether this fits your concern and how billing works is always clarified individually.

Training & prevention

What is the difference between equipment-based therapy and BodyCROSS®?

Equipment-based exercise therapy is supervised therapeutic training based on assessment, prescription and treatment goals. BodyCROSS® is functional station-based training for strength, coordination, endurance and stability. Which option fits depends on your goal and current load tolerance.

Do you offer prevention or corporate health services?

Yes, Team Physiologic also offers prevention and workplace health services. The focus is on movement, load tolerance, ergonomics and practical measures that fit everyday work. Companies can coordinate directly with us.